| Do
you ship internationally? |
| Yes,
we do ship products internationally. However, all
international orders must be prepaid with money order,
cashier's check. Once we receive
your payment it will be applied to your account with us in a
form of a company credit that can be used for purchases on
YEPEY web site. You must contact us about your order! Please
click here! |
| |
| What
payment methods do you accept? |
| Online
Purchases - we accept all major credit cards, such as: Visa, Master Card,
American Express and Discover. (We process thru Google
and Paypal)
Mail or Fax Orders - we accept
Visa, Master Card, money
orders and cashier's checks.
Phone Orders - we only
accept
Visa, Master Card.
|
|
| What
can you guarantee about this products? |
| We
guarantee that all this products is free of defects or you may
return it immediately! You can return it to us within 30 days
from the date of the delivery. |
|
| What
is your return policy? |
| This
return policy is applicable to all products |
| If
you are not fully satisfied with your order return it
immediately! Simply request a Return Merchandise Authorization
(RMA) within 7 days of receipt of the merchandise. We must
receive your return immediately. (Merchandise must be in original factory
condition, and must include all original packaging materials,
warranty cards, manuals and accessories.) |
| For
unwanted returns - we will charge 35% of restocking fee.
(Merchandise value excluding the shipping charges). |
| For
Defective items - we will exchange it with non-defective items
(Again, Simply request a Return Merchandise Authorization (RMA)
within 7 days of receipt of the merchandise. We must receive
your return with in 30 days) or you can easily return it to
the Manufacturer! Products with Manufacturer Warranties which
exceed 30 days, may be returned directly to the manufacturer
according to their instructions. |
|
| Are
shipping charges is refundable? |
| Sorry,
all shipping and handling fees are non-refundable except if
the Supplier has made an error by shipping an
incorrect item to the customer. In this case, Customer
must contact Yepey - Click
here to fill up form! to obtain a return label or request a
merchandise pick up. Once item is returned back to the
warehouse a correct replacement unit will be shipped out or we
will send you a full refund! You must informed us immediately
upon
the receipt of incorrect merchandise within a week of the
delivery. |
| |
| Are
your products new or factory reconditioned? |
| If
the item is factory reconditioned you will see (R) next to the
model number. If there is no (R) next to the model number the
product is brand new. Products that are reconditioned by the
manufacturer have been tested to meet quality specifications,
some items come with 90 days manufacturer's warranty. The
warranty is serviced direct. |
| |
| How
long does it take to process and ship orders? |
| All
orders are processed and shipped within 2 to 3 business days. |
| |
| How
do I track my packages that have been shipped? |
| Once
the package was shipped a tracking will be posted in your
account. You will also receive an email notification. |
| |
| How
do you calculate shipping charges? |
Please
click the add to cart button to find out how much the shipping
charges.
Please Note: All of these steps are done before the actual
payment for the order is required. Therefore, by completing
these steps you do not place your order yet. You can easily
remove the item from your shopping cart by checking the remove
form field and click update cart! |
| |
| Which
shipping method do you offer? |
| FedEx
Ground, FedEx Saver! USPS is used to ship orders to P.O.
Boxes only. |
| |
| What
is the delivery time for orders? |
| The
delivery time depends on the shipping method selected
and your destination. Please refer to FedEx time in
transit information for each shipping option. |
| |
| How
do I know what's in stock on your website? |
Availability
is change without notice! If the item you order is out of stock: (means we're waiting for arrival of the items)
- We will ask you if you want to wait until the item
arrived or
- We will ask you if you want your money back.
If the item you order is Sold
Out: (means we can not reorder anymore)
We will return your money immediately! Click
here for more information!
That's it!. We want you to be satisfied in every purchase you made from our website. Thank You!
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